Privacy Policy

Last updated: March 5, 2026

Fireline Colorado, LLC (“Fireline,” “we,” “us,” or “our”) operates the Fireline platform, including Rigline, Reportline, Certline, and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Service.

1. Information We Collect

Information you provide:

• Account information (name, email address, department name)
• Data you enter into the Service (inspection records, incident reports, certification records)
• Communications you send to us (support requests, feedback)

Information collected automatically:

• Usage data (pages visited, features used, timestamps)
• Device and browser information (browser type, operating system)
• IP address and general location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or security threats

3. Data Storage and Security

Your data is stored on secure cloud infrastructure within the United States. We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. While we take reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with:

• Service providers who assist in operating the Service (hosting, payment processing, analytics), bound by confidentiality obligations
• Payment processor: We use Paddle as our payment processor. When you make a purchase, Paddle collects and processes your payment information in accordance with their own privacy policy
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

5. Cookies

We use cookies and similar technologies to maintain session state, remember your preferences, and understand how you use the Service. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will make your data available for export for a reasonable period and then delete it from our systems within 90 days, unless retention is required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a standard format
• Opt out of non-essential communications

To exercise any of these rights, contact us at hello@fireline.co.

8. Children’s Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy, please contact us at hello@fireline.co.